Information about me

Chicago, Illinois, United States
I have worked to improve professionals and international interaction centers since the mid-90s. I have worked with organizations to grow newly formed organizations to 300% their initial inflow of customers and support personnel and helped others reduce the life of open issues by 1/3. I have aided multiple start-up ventures through planning and initial phases of opening their doors. Occasionally, I work with individuals on improving their resumes, interviewing skills and professional presentation. I believe in a core principle that you should always be looking for the next rung above you and guiding somebody to make a change in their lives as they approach where you have been. Kaizen is the Japanese principle of continual improvement, I call mine ‘the next one up’.

Thursday, December 07, 2006

PM Network Vol 20 Notes


PM Network Vol 20, 4: April 2006 p. 24

Behavioral interview

- ‘past behavior is the best predictor of future success’

- Themes like success failure and focus on topics such as persuasion, conflict management and interpersonal relations.

- Create story around accomplishments

- Beginning (restatement of prob) middle (actions you took) and end (result)

Panel interview

- Prioritization and demands

- Answer in order

- ‘I’d be happy to answer but if you don’t mind, I’d like to answer this other question first.’

- Expect follow up questions

Case interview

- Analyze business problem, hypothetical

- Define problem and explain process for solving it

PM Network Vol 20, 4: April 2006 p. 39

More persuasive

They’re able to argue and convince others of a particular viewpoint

More outgoing

They’re more talkative and noisy

More innovative

They’re ready with lots of ideas

More achieving

They set higher goals for themselves

Less modest

They’re ready to talk up their own achievements

Less conventional

They want to do things differently.

PM Network Vol 20, 4: April 2006 p. 46

Change Management activities

Quantitatively benchmark the assumptions so that progress made toward setting realistic expectations can be measured. Rate the problems by strongly disagree to strongly agree

_ the implementation will be difficult

_ my job will be easier after the implementation

_ the project change will make my job more secure

_ I expect a few problems in the first few weeks

_ consumers will see the change’s benefit almost immediately

_ we will not have to work as much overtime

_ we will be more confident that stock is available when we take an order

_ the changes have nothing to do with me

PM Network Vol 20, 4: April 2006 p. 64

Inverted pyramid style of communications for update

Punch line: Most critical concern is stated, “Eighty five percent of the testing worked”

Current status: “The project is 10 days behind”

Next steps: tell not only the problem but the solution. “We can recover three days of the delay but not all five if Bill Smith works overtime for a week.”

Explanation: “We did the tests but it didn’t work as planned.

PM Network Vol 20, 4: April 2006 p. 66

Ask the right questions in beginning or evaluating a project

- What specific corporate strategy or business initiative is the project linked to?

- What value does the project provide?

- What are the measures for quantifying the success of the project?

- What are the shutdown conditions of the project?

- What are the implications of doing nothing?

PM Network, Vol 20, 5: May 2006 p. 20

Building a better relationship with authority

- Listen to your leader’s heartbeat; hallway conversations & dreams personally and professionally.

- Know your leader’s priorities

- Catch your leader’s enthusiasm; promote their dreams and visions

- Connect with their interests

- Understand their personality; opposite opinion is OK as long as goals and values match up.

- Earn their trust; positives fund the account, negatives detract.

- Work with their weaknesses; identify these and provide a balance to them.

PM Network, Vol 20, 5: May 2006

Risk management

Is it financially stable and secure? Look at balance sheet for risk tolerance.

Can current business operations continue alongside forward-looking project work without substantial disruptions to either? Evaluate project on impact to other projects and ongoing operations.

What are the to-level execs tolerance for risk and commitment to completion? Support of sponsors who are likely not to leave or strong, multi-exec support.

PM Network, Vol 20, 5: May 2006 p. 76

Leader of the Pack

  1. How do you interact with people on a regular basis?
  2. Are you negative or critical?
  3. Do you empower others or try to micromanage and control?
  4. Do you try to develop and support people?

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