Information about me

Chicago, Illinois, United States
I have worked to improve professionals and international interaction centers since the mid-90s. I have worked with organizations to grow newly formed organizations to 300% their initial inflow of customers and support personnel and helped others reduce the life of open issues by 1/3. I have aided multiple start-up ventures through planning and initial phases of opening their doors. Occasionally, I work with individuals on improving their resumes, interviewing skills and professional presentation. I believe in a core principle that you should always be looking for the next rung above you and guiding somebody to make a change in their lives as they approach where you have been. Kaizen is the Japanese principle of continual improvement, I call mine ‘the next one up’.

Saturday, March 24, 2007

Book Review: Leadership and Self-Deception

Leadership and Self-Deception by the Arbinger Institute

This is the best opener to a way of changing how you think about professional conflict and common goals. The only problem this book has in my opinion is the closing conversation talks about additional learning the lead subject must undergo. As the reader, I was rather disapointed these additional lessons are not in print anywhere.

I always struggle between the cut-throat 1980's image of American business and the Eastern philosophies that interest me so much. I look at some of the things we do on a regular basis and have to ask 'why?' Things this book is not saying:
Business needs more heart
Ill gotten gains will rot your soul
Getting ahead is not about leaving people behind

Thursday, March 01, 2007

360 Degree Leadership

1. Lead yourself exceptionally well (emotionally, time, priorities, energy, thinking, few words, personal life)
2. Lighten the bosses load, do your job well
Tell others (upward) what they need to hear, not what they want to hear.
Go the extra mile
3. Do what others won't
4. Do not manage, Lead
Facilitate change
5. Relationship/Chemistry
Know their priorities
Prep for meetings 10x
Clarify purpose to speed progress

1. Do the tought jobs
2. Pay your dues
3. Work in obscurity
4. Succeed with difficult people
5. Put your self on the line, not them or the company.
6. Make no excusses.
7. Do more than expected
8. Help others
9. Never say that is 'not my job'
10 Take responsibility.