Information about me

Chicago, Illinois, United States
I have worked to improve professionals and international interaction centers since the mid-90s. I have worked with organizations to grow newly formed organizations to 300% their initial inflow of customers and support personnel and helped others reduce the life of open issues by 1/3. I have aided multiple start-up ventures through planning and initial phases of opening their doors. Occasionally, I work with individuals on improving their resumes, interviewing skills and professional presentation. I believe in a core principle that you should always be looking for the next rung above you and guiding somebody to make a change in their lives as they approach where you have been. Kaizen is the Japanese principle of continual improvement, I call mine ‘the next one up’.

Thursday, December 07, 2006

Money Magazine Corporate Ladder Quiz

1. You've just taken a new job in an unfamiliar organization and are anxious to make a good impression and rise quickly. The best way to do this is to:

Results: The best answer is b, because people who solve problems get noticed for all the right reasons. Ignoring the political climate altogether as in c, is unwise, because you'll never be able to anticipate an enemy you don't see. Meanwhile, a is even riskier. Become too embroiled in office intrigue and you tend to overlook a crucial fact: The people who have clout now may not have it later, or vice versa. Why choose sides now?

2. You've come up with a great idea for cutting costs, boosting efficiency, or improving customer satisfaction, but you've described it to your boss, and she just doesn't seem interested in pursuing it. You:

Results: The best answer is c -- not only is it the most likely to persuade your immediate boss, but even if she tries the idea and it flops, the approach makes her an ally you could keep for life. Don't go with b; it's just an excellent way to shoot yourself in the foot. And a shouldn't even cross your mind: Power is never achieved without a quality Reardon calls "relentlessness" -- an unwillingness ever to take "no" for a final answer.

3. A manager one level above you does you a very big favor--for example, saves you from a layoff or puts in a good word for you that helps you get your dream job. Your response is to:

Results: If you chose b, you're well on your way to understanding the secret handshake: People in power rarely get there, or stay there, by losing sight of who helped them along the way. That's why a is just not sufficient. As for c, it's downright dangerous: Never let anyone pressure you into returning a favor, even a very big favor, if it involves an ethical or moral lapse or could otherwise damage your career or reputation.

4. In a meeting with several of your peers and a few people more influential than you are, someone makes a pointed remark that might--or might not--be construed as a significant criticism of your work. You:

Results: By far the most effective way to handle this is b, but make sure to keep the conversation brief, brisk, and businesslike, and listen carefully without getting whiny or defensive. The only way c will help is if your peers know more than you do about what's going on and whose stock is up or down -- and if they do, that's a bad sign right there. And, to be frank, a is for losers.

5. You're a middle manager now, but you hope someday to be CEO. Your natural inclination is to base your decisions on the consensus of the group. In order to prepare yourself to move up, you:

Results: The best answer here is a, followed by b. In her book, Reardon identifies and describes in detail four distinct leadership styles, with most managers having some characteristics of each. In some companies, she writes, "the most effective leader is one who doesn't appear to be leading at all." Figure out what is the most widely respected style in your particular organization -- and, if the people at the top approach leadership in a radically different way than you do, consider moving to another company. Square pegs do occasionally fit into round holes, but the higher you go, the less likely that becomes.

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