Information about me

Chicago, Illinois, United States
I have worked to improve professionals and international interaction centers since the mid-90s. I have worked with organizations to grow newly formed organizations to 300% their initial inflow of customers and support personnel and helped others reduce the life of open issues by 1/3. I have aided multiple start-up ventures through planning and initial phases of opening their doors. Occasionally, I work with individuals on improving their resumes, interviewing skills and professional presentation. I believe in a core principle that you should always be looking for the next rung above you and guiding somebody to make a change in their lives as they approach where you have been. Kaizen is the Japanese principle of continual improvement, I call mine ‘the next one up’.

Monday, August 14, 2006

BookReview: Hardball by George Stalk & Rob Lachenauer

I picked this book up as part of a package for attending a speech by Mr. Stalk who is VP at the influential Boston Consulting Group. More so than his book, his speech was jaw dropping, hard-line, 80’s corporate raider stuff... all based on a core principle that makes sense, businesses have a primary objective of meeting the needs of their customers and shareholders. Beyond this simple concept, everything else is good will to the community.

This ongoing principle was easy for me to accept and I have to say I reflected on some of my opinions of different businesses (WalMart, Starbucks). That being said, the majority of this book is written to CEOs and their advisors with influence over an organization’s objectives. This was where I was confused on being invited to this speaking engagement, this is subject matter that is higher up the chain than I can influence right now. However, I did take away some understanding of why corporate leadership makes the decisions they do and am tossing around how these concepts can be scaled down to the departmental level.

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