Information about me

Chicago, Illinois, United States
I have worked to improve professionals and international interaction centers since the mid-90s. I have worked with organizations to grow newly formed organizations to 300% their initial inflow of customers and support personnel and helped others reduce the life of open issues by 1/3. I have aided multiple start-up ventures through planning and initial phases of opening their doors. Occasionally, I work with individuals on improving their resumes, interviewing skills and professional presentation. I believe in a core principle that you should always be looking for the next rung above you and guiding somebody to make a change in their lives as they approach where you have been. Kaizen is the Japanese principle of continual improvement, I call mine ‘the next one up’.

Thursday, March 01, 2007

360 Degree Leadership

1. Lead yourself exceptionally well (emotionally, time, priorities, energy, thinking, few words, personal life)
2. Lighten the bosses load, do your job well
Tell others (upward) what they need to hear, not what they want to hear.
Go the extra mile
3. Do what others won't
4. Do not manage, Lead
Facilitate change
5. Relationship/Chemistry
Know their priorities
Prep for meetings 10x
Clarify purpose to speed progress

1. Do the tought jobs
2. Pay your dues
3. Work in obscurity
4. Succeed with difficult people
5. Put your self on the line, not them or the company.
6. Make no excusses.
7. Do more than expected
8. Help others
9. Never say that is 'not my job'
10 Take responsibility.
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