Information about me

Chicago, Illinois, United States
I have worked to improve professionals and international interaction centers since the mid-90s. I have worked with organizations to grow newly formed organizations to 300% their initial inflow of customers and support personnel and helped others reduce the life of open issues by 1/3. I have aided multiple start-up ventures through planning and initial phases of opening their doors. Occasionally, I work with individuals on improving their resumes, interviewing skills and professional presentation. I believe in a core principle that you should always be looking for the next rung above you and guiding somebody to make a change in their lives as they approach where you have been. Kaizen is the Japanese principle of continual improvement, I call mine ‘the next one up’.

Wednesday, December 20, 2006

ITIL V3 Books coming soon...

Vol I Introduction to ITIL
Vol II Service Support
Vol III Planning to implement Service Management
Vol V ICT Infrastructure Management
Vol VI Application Management
Vol VII Security Management
VolVIII Software Asset Management
Vol IX Business Perspective
Vol X ITIL Small-Scale Implementation
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