This site is conversations on topics that matter to me and my continual improvement. These include fatherhood, executive business practices, systems support management, and continuity planning.
Information about me
- next1up
- Chicago, Illinois, United States
- I have worked to improve professionals and international interaction centers since the mid-90s. I have worked with organizations to grow newly formed organizations to 300% their initial inflow of customers and support personnel and helped others reduce the life of open issues by 1/3. I have aided multiple start-up ventures through planning and initial phases of opening their doors. Occasionally, I work with individuals on improving their resumes, interviewing skills and professional presentation. I believe in a core principle that you should always be looking for the next rung above you and guiding somebody to make a change in their lives as they approach where you have been. Kaizen is the Japanese principle of continual improvement, I call mine ‘the next one up’.
Friday, July 13, 2007
The Hamster revolution by Song, Halsey & Burress
I want to say something good about this book, about how I have taken some of the core concepts to heart or maybe that it inspired me to start writing better emails but I can't. Heck, I would even like to tell you this book (being the 3rd of this kind I have read) was not the one that convinced me I do not need to read any more of these professional improvement books that boarder on manipulating story rather than conversation about the topic.
Here are the details in a nut-shell:
- Lead by example, write better emails and people will follow
- Kindly correct your colleague's emails, make subjects clearer and summarize their points
- Drop the crap, no more 'It would be our department's utmost pleasure to assist you' and other political crap. You know it is crap when you get it, others know the same. Help me be productive or you are really just a barrier towards my goals for the day.
- Provide & encourage private feedback on emails and pre-reading of drafts by an extra set of eyes.
2 PM tomorrow we have a brainstorming meeting where we will identify:
- Hindering processes that prevent us from being the best
- New opportunities to serve our customers
- Time frames for removal, change or implementation of these new processes.
- Individual responsibility for driving each of these within the group.
I can easily appreciate that you need to stand out in the market and being just another boring dead tree with page after page of a)fact b) discussion of fact is not going to get you written up as a breath of fresh air but these are getting goofy. I was with them on the concept of the newly hired executive because I always wondered what went on in those conversations at the top levels of management. I dug the idea of the film student, inspired by his craft, to reshape meetings. (If you do not know what books I am talking about, I will get the reviews out if they are not hear already.) But a stinkin' hamster walks into office? The is more an opening to a sad, politically correct joke to replace the 'A
Monday, May 14, 2007
This is an old magazine that I finally pulled out of the drawers and read through. The information is now a year old so there were only a few things I wanted to take out of it.
Initiative represents Bombay's- and India's- advantage over its competitors "it's people who make countries, not governments".
The above quote sticks with me because it may very well be what gives any one group an advantage over another. If we think back on the history of America we had one advantage over the rest of the world, we took initiative and did things. This can be said too for just about anything from a high-school that invests heavily in its football team to an individual that suddenly finds themselves ahead of everybody they once associated with... the only difference is somebody took initiative and did it first.
So now the question becomes, can they keep it and how do we make sure we are able to ride their wave of initiative? Change, change what you do, change professions, find an open market and feed it. This is so important because taking a chance is what America has been known for (Think Wild West) and good or bad, we need to drive change, not just ride it. Act as an individual if you must but drive the society and have others help you move change through new initiatives.
Globombed (by Wipra): Outsourcing of a job. I used to work for a NOC in California but it was globombed and I relocated my family here to Texas and I now work in a Data Center.
We realized no one was going to descend from the heavens to solve our problems, and we were going to have to do it ourselves.
Anything I could say about this comment is already said in the first section.
Saturday, March 24, 2007
Leadership and Self-Deception by the Arbinger Institute
This is the best opener to a way of changing how you think about professional conflict and common goals. The only problem this book has in my opinion is the closing conversation talks about additional learning the lead subject must undergo. As the reader, I was rather disapointed these additional lessons are not in print anywhere.
I always struggle between the cut-throat 1980's image of American business and the Eastern philosophies that interest me so much. I look at some of the things we do on a regular basis and have to ask 'why?' Things this book is not saying:
Business needs more heart
Ill gotten gains will rot your soul
Getting ahead is not about leaving people behind
Thursday, March 01, 2007
1. Lead yourself exceptionally well (emotionally, time, priorities, energy, thinking, few words, personal life)
2. Lighten the bosses load, do your job well
Tell others (upward) what they need to hear, not what they want to hear.
Go the extra mile
3. Do what others won't
4. Do not manage, Lead
Facilitate change
5. Relationship/Chemistry
Know their priorities
Prep for meetings 10x
Clarify purpose to speed progress
1. Do the tought jobs
2. Pay your dues
3. Work in obscurity
4. Succeed with difficult people
5. Put your self on the line, not them or the company.
6. Make no excusses.
7. Do more than expected
8. Help others
9. Never say that is 'not my job'
10 Take responsibility.